Maksimalisasi nilai perbankan syariah melalui teknologi pelayanan nasabah terkini

Firmansyah, Fani and Widiati, Putri Kurnia (2016) Maksimalisasi nilai perbankan syariah melalui teknologi pelayanan nasabah terkini. Jurnal Keuangan dan Perbankan, 20 (2). pp. 274-281. ISSN 1410-8089

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Abstract

Sharia included in the company’s development strategy which is needed by the Indonesian Bank. Banking business as high level of bussiness in competence for product and supply needs an effective development strategies to win the competition. The purpose of this study was to determine the development of technology, especially customer service associated with the financial capacity of Islamic Banking to meet the demand for these technologies in order to create added value for Islamic Banking and achieve an index of customer maximum satisfaction by using EVA analysis and analysis of the value of customer satisfaction for banking services. Results from this study is the customer wants maximum services such as guarantees for customer complain, the technological development of Islamic banking which is not rated maximally, and the development of the technology is still under conventional banking for Islamic Banking can not be maximized customer service technology, whereas the financial analysis of Islamic Banking is able to develop the technology.

Item Type: Journal Article
Keywords: Banking Technology; Value Banking; customer satisfaction index
Subjects: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1502 Banking, Finance and Investment > 150299 Banking, Finance and Investment not elsewhere classified
Divisions: Faculty of Economics > Department of Islamic Banking
Depositing User: Faizuddin Harliansyah
Date Deposited: 31 Jan 2017 04:44

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