Performance measurement of public service agency in higher education institutions: A balanced-scorecard model approach

Slamet, Slamet ORCID: https://orcid.org/0000-0001-5583-5425 and Esha, Muhammad In'am (2022) Performance measurement of public service agency in higher education institutions: A balanced-scorecard model approach. Ulul Albab: Jurnal Studi Islam, 23 (1). pp. 156-185. ISSN 1858-4349, 2442-5249

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Abstract

This study aims to develop a framework for measuring higher education performance as the Public Service Agency. The authors adapted one of the measurement models, namely the Balance Score Card Model. This is a qualitative study with library research type. The data collection uses literature documents related to the discussion subject. The results show that the Balanced Scorecard Model could be used to measure the performance of higher education institutions that has the mandate as the Public Service Agency. The target of the Balanced Scorecard Model is developed to measure the corporation. Corporations and public institutions have different objectives, characteristics, and philosophies. However, the model can be utilized to measure the performance of public institutions by adapting the components from each perspective. This study contributes to the development of higher education performance measurement framework serving as the Public Service Agency.

Item Type:	Journal Article
Subjects:	13 EDUCATION > 1301 Education Systems > 130103 Higher Education 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1599 Other Commerce, Management, Tourism and Services
Divisions:	Faculty of Tarbiyah and Teaching Training > Department of Islamic Education Management
Depositing User:	Mufid Mufid
Date Deposited:	30 Jun 2022 20:25

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