Implementasi total quality management dalam pengelolaan wakaf di Dompet Dhuafa

Hasan, Sudirman (2012) Implementasi total quality management dalam pengelolaan wakaf di Dompet Dhuafa. Ahkam, 12 (1). pp. 91-98. ISSN 2407-8646

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Abstract

Abstract: The Implementation of Total Quality Management in Waqf Management of the Dompet Dhuafa. This article raises issues about the total quality management (TQM) in waqf management. TQM is a major issue in management, especially for large companies, in a framework to increase the quality of product output and to satisfy customers. TQM nowadays is not only adopted by profit oriented companies but also non-profit institutions. For example, the Dompet Dhuafa has achieved Quality Management System ISO 9001:2008 certification. This article concludes that the implementation of TQM in waqf management of the Dompet Dhuafa is relatively advanced since it gives serious attention to customers, both external dan internal. Similarly with process improvement and total involvement, Dompet Duafa points to enthusiasm of planned and structured improvement as well as involving all elements of the organization comprehensively.

Abstrak: Implementasi Total Quality Management dalam Pengelolaan Wakaf di Dompet Dhuafa. Tulisan ini mengangkat isu tentang total quality management (TQM) dalam pengelolaan wakaf. TQM merupakan salah satu terobosan manajemen yang umumnya dilakukan oleh perusahaan besar dalam rangka meningkatkan kualitas produk yang pada muaranya dapat memuaskan konsumen. TQM tidak hanya diadopsi oleh lembaga-lembaga yang berorientasi pada keuntungan material (profit oriented) namun juga lembaga-lembaga yang berbasis non profit (non-profit oriented). Salah satunya adalah Dompet Dhuafa yang telah berhasil meraih sertifikat Sistem Manajemen Mutu ISO 9001:2008. Tulisan ini menyimpulkan bahwa Implementasi nilai TQM dalam pengelolaan wakaf di Dompet Dhuafa dapat dikatakan relatif maju karena perhatian lembaga ini kepada pelanggan, baik eksternal maupun internal, cukup bagus. Begitu pula dalam hal perbaikan proses dan keterlibatan total, Dompet Dhuafa menunjukkan semangat perbaikan yang terencana dan terstruktur serta melibatkan semua elemen organisasi secara komprehensif.

Item Type: Journal Article
Keywords: waqf; total quality management; waqf management
Subjects: 18 LAW AND LEGAL STUDIES > 1801 Law > 180127 Mu'amalah (Islamic Commercial & Contract Law) > 18012715 al-Waqf
Divisions: Faculty of Sharia and Law > Department al-Ahwal al-Syakhshiyyah
Depositing User: Faizuddin Harliansyah
Date Deposited: 06 Feb 2017 15:38

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