تطبيق إدارة الجودة الشاملة في برنامج تعليم اللغة العربية بجامعة الراية

CM Syafi'i, Taqyuddin Ibnu, Mufidah, Nuril, Amrullah, Abdul Malik Karim and Almurni, Muhammad Furqon (2022) تطبيق إدارة الجودة الشاملة في برنامج تعليم اللغة العربية بجامعة الراية. Al-Ihda’: Media Ilmiah Bahasa Arab, 10 (2). pp. 134-145. ISSN 2338-4662

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Abstract

This research on the implementation of Total Quality management was conducted at STIBA Ar Raayah and focused on the elements of teamwork, customer focus, and employee involvement and empowerment. This research uses qualitative research descriptive method. Data obtained from document research and interviews with the Director of STIBA Ar Raayah and tenstudents. The results obtained show that STIBA Ar Raayah applies the TQM concept in improving the quality of education offered. This is characterized by good cooperation in the application of communication with Arabic between lecturers and students, good response from students namely an increase in speaking skills in Arabic in a language environment, proud achievements in Arabic language competitions at national and international levels, and employees feel involved in decision making in the form of regular meetings between lecturers and student activities.

Item Type:	Journal Article
Keywords:	total quality management; Arabic language program; education quality
Divisions:	Faculty of Tarbiyah and Teaching Training > Department of Arabic Language Education
Depositing User:	Dr Nuril Mufidah
Date Deposited:	17 Apr 2023 09:38

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