Prediction of service level agreement time of delivery of goods and documents at PT Pos Indonesia using the random forest method

Ansori, Muhammad Isa, Kusumawati, Ririen ORCID: https://orcid.org/0000-0001-6090-7219 and Hariyadi, M. Amin ORCID: https://orcid.org/0000-0001-9327-7604 (2023) Prediction of service level agreement time of delivery of goods and documents at PT Pos Indonesia using the random forest method. International Journal of Advances in Data and Information Systems, 4 (2). ISSN 2721-3056

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Abstract

This study aimed to predict the service level agreement travel time for goods and document shipments at PT Pos Indonesia (Persero) from the island of Java to the islands of Kalimantan, Sulawesi, Maluku and Papua. This is very important because of the high competition between the logistics industry which is getting faster and faster. The random forest method was chosen because this method is easy to use and flexible for various kinds of data. The prediction results with Random Forest in this study have a good level of accuracy, namely 83.86% of the average 4 trials. This shows that the Random Forest method is the right choice for managing the existing data model at PT Pos Indonesia.

Item Type:	Journal Article
Keywords:	service level agreement; SLA; time of delivery; PT Pos Indonesia (Persero); random forest method; prediction; forecasting
Subjects:	08 INFORMATION AND COMPUTING SCIENCES > 0801 Artificial Intelligence and Image Processing > 080105 Expert Systems 08 INFORMATION AND COMPUTING SCIENCES > 0801 Artificial Intelligence and Image Processing
Divisions:	Graduate Schools > Magister Programme > Graduate School of Informatics Engineering
Depositing User:	Ririen Kusumawati
Date Deposited:	27 Apr 2023 12:58

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