Performance measurement based on spiritual culture in excellent service (study at the regional office of the directorate general of taxes in east java) (sertifikat hak cipta)

Sri Andriani, Sismanto, dan Ahmad Djalaluddin (2023) Performance measurement based on spiritual culture in excellent service (study at the regional office of the directorate general of taxes in east java) (sertifikat hak cipta). 000437997.

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Abstract

This paper explores the influence of performance based on the spiritual culture in the context of excellent service to realize that community satisfaction. Spiritual culture develops a general conceptual model of the relationship between life integration, worship integration, relationship integration, and excellent service—primary data and secondary data through the distribution of questionnaires, document collection, and interviews. Data descriptive, by taking documents, questionnaires on employee descriptions. Quantitative data were analyzed using partial least square (PLS) against 300 employees as a sample at 10 Tax Service Offices under the Regional Office of the Directorate General of East Java. Our findings contribute to understanding how the integration of relationships will affect the integration of worship when there is a life integration variable. Organizational culture will continuously affect one's worship to provide excellent service that impacts community satisfaction.

Item Type:	Hak Cipta
Keywords:	spiritual culture; principles of taxation; performance
Subjects:	14 ECONOMICS > 1402 Applied Economics > 140207 Financial Economics 14 ECONOMICS > 1402 Applied Economics > 140214 Public Economics- Publically Provided Goods 14 ECONOMICS > 1499 Other Economics
Divisions:	Faculty of Economics > Department of Accounting
Depositing User:	sri andriani
Date Deposited:	19 Nov 2023 22:57

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