Communication styles of human-machine interaction in the ChatGPT

Ningsih, Ayu Setia and Rohmah, Galuh Nur ORCID: https://orcid.org/0000-0003-2319-682X (2024) Communication styles of human-machine interaction in the ChatGPT. Indonesian Journal of EFL and Linguistics, 9 (1). pp. 161-178. ISSN 25034197

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Abstract

This research aims to analyze the communication style of Human-machine interaction based on ChatGPT 3.5 to understand the pros and cons, as well as potential improvements in the implementation of this technology. Humans have limitations in processing complex information. The emergence of machines helps humans complete work, and many machine features provide solutions. This research found out human-machine interaction, focuses on communication and using cooperative principles that have four maxims: maxim quantity, maxim quality, maxim relation, and maxim manner are some of the divisions that will be sought in human-machine interaction. The research uses a qualitative method by using a chatbot as a GPT version 3.5 chat that is then given a command. Then, the data is collected and analyzed. From this analysis, human-machine interaction qualitatively has good performance but has a deficiency in maximum quantity due to too much information given. The outcome of the violation of the maxim quantity that stands out requires self-interpretation where the statements correspond to the question. This research is expected to help develop human-machine interaction technology primarily in business.

Item Type:	Journal Article
Keywords:	human-machine interaction; chatbot; pragmatics; communication; GPT
Subjects:	20 LANGUAGE, COMMUNICATION AND CULTURE > 2004 Linguistics > 200403 Discourse and Pragmatics > 20040302 Pragmatics - Conversational Implicature (incl. Hedging, Touting, Maxims of Conversation)
Divisions:	Faculty of Humanities > Department of English Language and Letters
Depositing User:	Galuh 085257478585 Rohmah
Date Deposited:	31 May 2024 09:36

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