Longitudinal analysis of universities management maturity in Indonesia

Slamet, Slamet ORCID: https://orcid.org/0000-0001-5583-5425, Hidayatullah, Achmad Diny ORCID: https://orcid.org/0000-0002-1370-6569 and Mustolik, Imam Bani (2024) Longitudinal analysis of universities management maturity in Indonesia. International Journal of Economics, Business and Management Research, 8 (7). pp. 294-313. ISSN 2456-7760

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Abstract

The maturity of the management of public service agencies greatly determines quality and competitiveness. The main objective of this research is to assess the management maturity level of public service agencies in Indonesian state Islamic universities using the BLU-Maturity-Rating Model. The research design uses a mixed-methods research paradigm with a sequential approach, which collects quantitative data followed by qualitative data. The researchers collected quantitative data from secondary data published by the Directorate of Public Service Agencies, Ministry of Finance of the Indonesia Republic. Unstructured in-depth interviews were collected for qualitative data. Key informants are officials who are actively involved in the operations of public service agencies at their universities. Qualitative data analysis uses content analysis, while quantitative data uses tabulation analysis. The research results show that public service agencies' majority level of management maturity is at the second level (managed). The low level of maturity is due to a normative, sceptical and indifferent attitude to wards the demands of management maturity. This condition impacts the low performance of public service bodies at state Islamic universities in Indonesia.

Item Type:	Journal Article
Keywords:	assessment; management maturity; higher education organization; maturity level; PSA-maturity-rating
Subjects:	15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150313 Quality Management 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management
Divisions:	Faculty of Economics > Department of Management
Depositing User:	Slamet Slamet
Date Deposited:	02 Aug 2024 09:31

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