Direct and indirect effect of marketing capabilities on the performance of MSMEs

Fikriah, Nur Laili, Ningtyas, Mega Noerman and Maksum, Ikhsan (2024) Direct and indirect effect of marketing capabilities on the performance of MSMEs. Jurnal Ekonomi, 29 (2). pp. 363-383. ISSN 2580-4901

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Abstract

This research aims to determine whether the use of social media can improve marketing capabilities and performance of MSMEs, marketing capabilities improve MSME performance and the mediating role of marketing capabilities of the use of social media and MSME performance. The dimensions for measuring social media use are marketing, relationships and services, information search, cost-effectiveness, and Compatibility. The quantitative research approach involves 230 respondents who are MSME actors in Indonesia. The hypothesis analysis method for this research uses the Partial Least Square-Structural Equation Modeling (SEM-PLS) method. The findings of this research indicate that the use of the social media platforms WhatsApp, Instagram, Facebook, TikTok, and Telegram, as well as the fifth dimension used to measure social media use, also influences social media use. The results of marketing capability mediating between social media use and MSME performance have a positive and mediating influence

Item Type:	Journal Article
Keywords:	SocialMedia Usage; Marketing Capabilities; Performance of MSMEs
Subjects:	15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150314 Small Business Management
Divisions:	Faculty of Economics > Department of Management
Depositing User:	Mega Noerman Ningtyas
Date Deposited:	23 Aug 2024 08:46

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