A VIKOR-Based decision support system for prioritizing public facility improvements in Malang City with geotagging integration

Hariyadi, Mokhamad Amin ORCID: https://orcid.org/0000-0001-9327-7604, Fadila, Juniardi Nur ORCID: https://orcid.org/0000-0002-5965-9243, Harini, Sri ORCID: https://orcid.org/0000-0001-9664-027X and Saputra, Muhammad Andryan Wahyu (2024) A VIKOR-Based decision support system for prioritizing public facility improvements in Malang City with geotagging integration. A VIKOR-Based Decision Support System for Prioritizing Public Facility Improvements in Malang City with Geotagging Integration, 10 (2). pp. 102-115. ISSN 2502-3357

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Abstract

Public facilities play a crucial role in driving economic growth and development. Nevertheless, the dearth of public information concerning facility enhancements fosters a sense of public distrust towards the government. Additionally, numerous facilities, which should be prioritized for improvement, have not received adequate attention. In contrast to several prior studies, the present study encompasses a broader scope and incorporates geotagging techniques to precisely identify the location of complaints and determine the optimal route to reach them. Moreover, an analysis process utilizing the VIKOR method has been devised to assess the priority of public facility improvements. This method yielded an accuracy rate of 89,7%, signifying a commendable level of precision and a 16% increase in accuracy based on confusion matrix method compared to previous studies. Through user usability testing, it was determined that the majority of users agreed that this system can facilitate public reporting, enable progress monitoring of public facility improvements, and aid in prioritizing such improvements.

Item Type:	Journal Article
Keywords:	Public Facilities; Decision Support System; VIKOR; Improvement Priority; Geotagging
Subjects:	08 INFORMATION AND COMPUTING SCIENCES > 0801 Artificial Intelligence and Image Processing
Divisions:	Faculty of Technology > Department of Informatics Engineering
Depositing User:	Mokhamad Amin Hariyadi
Date Deposited:	09 Oct 2024 13:03

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