Sustainability of religious-based bank: Customer-centric and Islamic Bank governance

Oktaviana, Ulfi Kartika ORCID: https://orcid.org/0000-0002-5222-4423 and Miranti, Titis ORCID: https://orcid.org/0000-0002-8720-3809 (2023) Sustainability of religious-based bank: Customer-centric and Islamic Bank governance. 4th Annual International Conference on Language, Literature and Media (AICOLLIM 2022), 4 (4). pp. 674-684. ISSN 2352-5398

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Abstract

The study tests the correlation of governance on the sustainability performance of Islamic banks. And is there a correlation of customer-centric Corporate Social Responsibility (CSR) strategy with Islamic identity on the sustainability performance of Islamic banks in terms of economy, environment, and social? This study used cross-section data from 10 Islamic commercial banks in Indonesia for 2020. Based on the correlation test, there was no significant positive relationship between sustainability performance and customer-centric CSR within the scope of Islamic ethics, and there was no significant correlation between sustainability performance and corporate governance. Customer-centric CSR in Islamic ethics also has no significant correlation with sustainability performance; several other factors that affect customer-centric CSR strategy in the scope of Islamic ethics have not been discussed in the research.

Item Type:	Journal Article
Keywords:	corporate governance; customer centric; CSR; Islamic bank; sustainability performance
Subjects:	15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1502 Banking, Finance and Investment > 150201 Finance
Divisions:	Faculty of Economics > Department of Islamic Banking
Depositing User:	Ulfi Kartika Oktaviana
Date Deposited:	10 Dec 2024 15:36

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