Integrating digital services in Islamic social finance: A service-dominant framework

Hikam, Muhammad, Siswanto, Siswanto ORCID: https://orcid.org/0000-0003-0190-627X and Djalaluddin, Ahmad ORCID: https://orcid.org/0000-0001-7062-663X (2025) Integrating digital services in Islamic social finance: A service-dominant framework. Share: Jurnal Ekonomi dan Keuangan Islam, 14 (1). pp. 285-318. ISSN 2549-0648

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Abstract

This study develops a conceptual framework for integrating digital services within Islamic Social Finance (ISF), emphasizing a service-oriented approach to address limited strategic guidance for ISF institutions. It investigates how digitalization can enhance service design and implementation by examining ISF's unique characteristics and applying Service-Dominant Logic (SDL). Based on a literature review and qualitative analysis, the research highlights digitalization's potential to expand ISF services, improve stakeholder engagement, and optimize value creation. The proposed framework structures service systems around al-Maqāṣid (primary objectives), tailored to stakeholder needs. It advocates a shift from product-centric to beneficiary-centered service models, fostering engagement and collaboration among stakeholders. This approach aligns with Islamic principles while facilitating sustainable and effective service ecosystems. The study concludes that adopting a beneficiary-centered, digitally-enabled perspective significantly improves ISF service quality and accessibility. This framework provides a foundation for ISF institutions to transition towards more dynamic, innovative, and collaborative service models.

Item Type:	Journal Article
Keywords:	Islamic Social Finance; Digital Services; Service-Dominant Logic; Beneficiary-Centered Approach; Value Creation
Subjects:	14 ECONOMICS > 1401 Economic Theory > 140199 Economic Theory not elsewhere classified
Divisions:	Graduate Schools > Magister Programme > Graduate School of Islamic Economics
Depositing User:	Dr. Ahmad Djalaluddin
Date Deposited:	21 May 2025 08:59

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