The role of workplace spirituality as moderator the effect of soft total quality management on organization effectiveness

Supriyanto, Achmad Sani and Soetjipto, Budi Eko and Ekowati, Vivin Maharani and Suharto, Suharto and Arief, Moh and Rahayu, Wening Patmi (2017) The role of workplace spirituality as moderator the effect of soft total quality management on organization effectiveness. International Journal of Economic Research, 14 (5). pp. 275-284. ISSN 0972-9380

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Abstract

Soft TQM generally concern with human resource management and concentrate on behavior as employee training, leadership, and teamwork to achieve customer satisfaction. Leadership plays an important role to introduce and facilitating the implementation of TQM by creating a cooperative learning environment and leads to customer satisfaction and continuous improvement. Spirituality is considered as an important foundation for effective business leadership. Therefore, discourse of spiritual leadership becomes important to be integrated with application of workplace spirituality. This study aim is to examine the direct and indirect effect of spiritual leadership on organizational performance, testing the role of workplace spirituality as a moderation variable, and examining the role of job satisfaction as a mediation variable. The study was conducted in BRI Syariah Sidoarjo. The study population was all 141 employees. Data was collected by questionnaires and tested by path analysis and Moderate Regression Analysis (MRA). The research proves that Spiritual leadership directly and indirectly affect on organizational performance, workplace spirituality has moderation effect of spiritual leadership on employee job satisfaction, job satisfaction mediates the affect of spiritual leadership on organizational performance. These mean that every member of organization should be able to create and maintain a conducive working environment to make employees feel safe and comfortable to perform activities related to organization objectives. They do not hesitate to do the activities to improve job satisfaction which will ultimately affect on organizational performance.

Item Type: Journal Article
Keywords: Job satisfaction organizational performance; Organizational effectiveness; Soft TQM; Spiritual leadership; Workplace spirituality
Divisions: Faculty of Economics > Department of Management
Depositing User: Dian Anesti
Date Deposited: 28 May 2018 02:56

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