Workload and employee performance in SMEs: Investigating the mediating role of job stress

Ats-Tsaqif, Muhammad Dihya, Almanshur, Fauzan ORCID: https://orcid.org/0000-0002-1117-4888 and Ekowati, Vivin Maharani ORCID: https://orcid.org/0000-0001-6013-0630 (2026) Workload and employee performance in SMEs: Investigating the mediating role of job stress. Majapahit Journal of Islamic Finance and Management (MJIFM)/Workload and Employee Performance in SMEs: Investigating the Mediating Role of Job Stress, Vol. 6 (2). pp. 1735-1757. ISSN 2798-0170

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Abstract

This study aims to analyze the influence of workload on employee performance with job stress as a mediating variable at CV. ABC in Samarinda City. The research focuses on high job demands that potentially increase stress and decrease employee performance. A quantitative approach with an explanatory design was employed. The sample consisted of 40 employees selected through a total sampling technique. Data were collected using Likert scale questionnaires, which were tested for validity and reliability. Data analysis was performed using linear regression, path analysis, and the Sobel test via SPSS software.The results indicate that workload has a significant effect on both job stress and employee performance. Job stress also significantly affects employee performance and is proven to mediate the relationship between workload and employee performance. The study concludes that managing workload and controlling job stress are critical factors in enhancing employee performance. These findings provide empirical contributions to human resource management development and offer practical implications for formulating more effective workplace policies.

Item Type:	Journal Article
Keywords:	workload; job stress; employee performance
Subjects:	14 ECONOMICS > 1402 Applied Economics > 140209 Industry Economics and Industrial Organisation
Divisions:	Faculty of Economics > Department of Management
Depositing User:	fauzan almanshur
Date Deposited:	13 Oct 2026 09:48

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