The role of service quality within Indonesian customers satisfaction and loyalty and its impact on Islamic banks

Asnawi, Nur and Sukoco, Badri Munir and Fanani, Muhammad Asnan (2019) The role of service quality within Indonesian customers satisfaction and loyalty and its impact on Islamic banks. Journal of Islamic Marketing. pp. 1-21.

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Asnawi, Sukoco, Fanani - 2019 - The role of service quality within Indonesian customers satisfaction and loyalty and its impact on Islam.pdf - Accepted Version
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Full text available at: http://www.emeraldinsight.com/1759-0833.htm
Item Type: Journal Article
Keywords: Indonesia; service quality; Islamic commercial bank; Muslim consumer perspective;
Divisions: Faculty of Economics > Department of Management
Depositing User: Dian Anesti
Date Deposited: 13 Sep 2019 08:11

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