Attributes of a Minimum Services Standard of Public Transport Terminal Infrastructure in Indonesia

Sedayu, Agung and Sulistio, Harnen and Soehardjono, Agoes and Wicaksono, Achmad (2012) Attributes of a Minimum Services Standard of Public Transport Terminal Infrastructure in Indonesia. Journal of Basic and Applied Scientific Research, 2 (12). pp. 12626-12632. ISSN 2090-4304

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Determination of minimum service standards by the government of Indonesia as a commitment to serve the people in all development sectors including transport infrastructure, especially public transport terminal. A Public transport is a solution to solve transportation problems in Indonesia. The problems that the society not so interest to public transport. Terminal public transport is one of the transportation infrastructure greatly influence the success of public transport services. Public transport terminal for passengers in Indonesia now still not have a minimum service standard. Code, regulation, and other policies has not made more detailed and complete to provide guidance on terminal minimum service. This research suggests the determination of service attributes according to customer needs or voice of customers. Customers consist of the passengers who often and rarely use the terminal. Information was obtained by preliminary survey, interview technique, and distributing questionnaires. The results of data were presented by Visual Basic. This research resulted in 10 attributes of terminal services consist of reliability, availability, amenity, durability, responsiveness, comfort, assurance, frequency, performance, and esthetic. Top three attributes according to the users including public transport reliability, security and safety, and facilities availability. Thereby, the ten attributes can be used as a reference in the subsequent analysis.

Item Type: Journal Article
Keywords: service attributes, minimum service standards, public transport terminals
Subjects: 09 ENGINEERING > 0905 Civil Engineering > 090505 Infrastructure Engineering and Asset Management
09 ENGINEERING > 0905 Civil Engineering > 090507 Transport Engineering
Divisions: Faculty of Technology > Department of Architecture
Depositing User: Users 292 not found.
Date Deposited: 18 Jul 2016 10:08


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