Service Influence Modelat Hamid Rusdi Terminal in Malang Indonesia

Sedayu, Agung (2015) Service Influence Modelat Hamid Rusdi Terminal in Malang Indonesia. Journal of Applied Environmental and Biological Sciences, 9 (5). pp. 53-59. ISSN 2090-4274

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Abstract

Hamid Rusdi Terminal in Malang Indonesia has important role as a transit node for public transport between Malang with cities in East Java. Currently, the terminal is declining in performance and service, so that the necessary evaluation to enhance and improve the performance and service. This research aims to create a model to explain the influence level of service variables of Hamid Rusdi terminal. The method used is the analysis of Structural Equation Modeling (SEM) with AMOS 19. The result obtains 12 service factors consisting of Assurance, Responsiveness, Performance, Esthetic, Easy, Reliability, Durability, Empathy, tangible, Frequency, Comfort, and Availability. The factors are arranged in 4 variables contain Terminal Management (X1), Transport Service (X2), Terminal Facilities (Xm), and User Satisfaction (Y).The relationship between variables show strong level of significance. The variability of Terminal Facilities (Xm) is explained by Terminal Management (X1) and Transport Service (X2) amounted to78%, While the User Satisfaction (Y) which can be explained by the variability of Terminal Management (X1), Transport Services(X2), and Terminal Facilities (Xm) with 85,2%. This result indicate that the influence level between variables is positive value and significant

Item Type: Journal Article
Subjects: 09 ENGINEERING > 0905 Civil Engineering > 090502 Construction Engineering
09 ENGINEERING > 0905 Civil Engineering > 090505 Infrastructure Engineering and Asset Management
09 ENGINEERING > 0905 Civil Engineering > 090507 Transport Engineering
Divisions: Faculty of Technology > Department of Architecture
Depositing User: Users 292 not found.
Date Deposited: 18 Jul 2016 03:06

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