Importance-Performance Analysis to Arjosari Terminal

Sedayu, Agung (2014) Importance-Performance Analysis to Arjosari Terminal. Journal of Architecture and Built Environment, 41 (2). pp. 103-110. ISSN 2338-7858

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Public transport is one of the important solutions to solve transportation problems in Indonesia. At this present, the level of congestion and traffic accidents were very high. This was caused by increasing in using cars and motorcycles. This condition is not matched by public transport services that are decreasing in quantity and performance quality of the vehicles. Therefore with the issues it needs improve public transport services that are reliable and cheap. This study suggests efforts to improve public transport services based terminal user perceptions. This study location is Arjosari terminal. The method is Importance-Performance Analysis (IPA). The analysis results obtained service attributes include assurance, responsiveness, performance, aesthetics, easy, reliability, durability, frequency, comfort, and the availability of facilities. The results get priority to be repaired include security protection and safety, Aesthetics waiting room, no long in waiting time, provide information and complaint center, and the available of Goods repository

Item Type: Journal Article
Keywords: Importance; performance; service attributes; public transport terminal
Subjects: 09 ENGINEERING > 0905 Civil Engineering > 090505 Infrastructure Engineering and Asset Management
09 ENGINEERING > 0905 Civil Engineering > 090507 Transport Engineering
12 BUILT ENVIRONMENT AND DESIGN > 1201 Architecture > 120104 Architectural Science and Technology (incl. Acoustics, Lighting, Structure and Ecologically Sustainable Design)
Divisions: Faculty of Technology > Department of Architecture
Depositing User: Users 292 not found.
Date Deposited: 18 Jul 2016 12:48


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