Higher education quality: Perception differences among internal and external stakeholders

Abidin, Munirul (2015) Higher education quality: Perception differences among internal and external stakeholders. International Education Studies, 8 (12). pp. 185-192. ISSN 1913-9020

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Conceptually, education quality of higher education can be determined by evaluation of their stakeholders’s satisfaction level. ‎The Purpose of this study is to describe how students as external stakeholder and lecturers as internal stakeholder, perceived ‎their satisfaction of learning experience in the university. This study was conducted in quantitative research method to collect, ‎analyze and interpret data. The findings indicated that students and lecturers had different perceptions on the quality of ‎education. Lecturer perceived all dimensions of quality with a higher satisfaction level than students. This finding shows that ‎there is a gap between perception of lecturers and students on higher education quality.‎

Item Type: Journal Article
Keywords: education quality; student; lecturer; satisfaction; higher education; stakeholder
Divisions: Faculty of Tarbiyah and Teaching Training > Department of Islamic Education Management
Depositing User: munirul abidin
Date Deposited: 27 May 2020 22:25


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