Students’ perception of service quality dimensions in islamic higher education

Abidin, Munirul (2015) Students’ perception of service quality dimensions in islamic higher education. International Journal of Innovative Research & Development, 4 (1). pp. 237-242. ISSN 2278 – 0211

[img] Text (Fulltext)
5740.pdf - Published Version
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (119kB)
Full text available at:


This research is conducted to analysis the student’s perceptions on services quality dimensions in Islamic Higher Education. This research adopts qualitative approach to gather the data and generate a theoritical model, using Focus Group Discussion (FGD). From this research found that there are six dimensions related to the service quality in Islamic Higher Eduacation: lecturer, curriculum, administration, facilities, libraries and Islamic environment. If university can fulfill those six dimensions of service quality, it will impact to student’s satisfaction and grow the willingness to recommend and promote the university to others. In the end for the research, suggested model of research will be made to recommend the next researcher on measuring the student’s perception on service quality in Islamic Higher Education

Item Type: Journal Article
Keywords: Service quality; student perception; higher education
Subjects: 13 EDUCATION > 1301 Education Systems > 130103 Higher Education
15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150313 Quality Management
Divisions: Faculty of Tarbiyah and Teaching Training > Department of Islamic Education Management
Depositing User: munirul abidin
Date Deposited: 28 May 2020 19:08


Downloads per month over past year

Origin of downloads

Actions (login required)

View Item View Item