التصور عن جودة الخدمات الاكاديمي في مؤسسات التعليم العالي الاسلامية: خبرة الطلاب الاجانب (Quality perception of islamic higher education institution services: Experience of international students)

Haris, Abd and Asnawi, Nur (2020) التصور عن جودة الخدمات الاكاديمي في مؤسسات التعليم العالي الاسلامية: خبرة الطلاب الاجانب (Quality perception of islamic higher education institution services: Experience of international students). Ulul Albab, 21 (1). pp. 188-212. ISSN 2442-5249

Preview

Text 6315.pdf - Published Version Available under License Creative Commons Attribution Non-commercial Share Alike. Download (655kB) | Preview

Abstract

Abstract

This study aims to formulate a special dimension of service quality in Islamic higher education institutions in shaping Islamic culture according to the perceptions of international Muslim students. Using a quantitative approach with exploratory factor analysis, it involved 100 international Muslim students taken from multi-stage proportionated stratified random sampling (probability sampling). The results showed that based on the experience of international Muslim students, the service quality of Islamic higher education institutions included the dimensions of teaching staff competencies, administrative staff competencies, Islamic environment, physical facilities and information technology-based services, all of which can work together in shaping Islamic culture. To support the vision of the internationalization of Islamic higher education institutions, managers must pay attention to these dimensions as a representation of the quality of service felt by international Muslim students to meet their expectations during their studies at Islamic higher education institutions in Indonesia.

Item Type:	Journal Article
Keywords:	service quality; quality management systems; international students; interculturality
Depositing User:	Joko Nuryanto
Date Deposited:	20 Jul 2020 17:37

Downloads

Origin of downloads

Actions (login required)

View Item