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Ridho, Ali and Kresnawan, Jemi Dadang (2017) Konstruksi pengukuran kepuasan pelanggan di Perguruan Tinggi dalam kerangka ISO 9001:2015. Research Report. Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LP2M) UIN Maulana Malik Ibrahim Malang, Malang. (Unpublished)

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UIN Maliki Malang
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