The Influence of Skills Gap, Work-Life Balance, and Job Satisfaction on Employee Performance (PT Bank Perkreditan Rakyat Delta Artha Kencana)

Wibowo, Disa Pratama Putra and Almanshur, Fauzan ORCID: https://orcid.org/0000-0002-1117-4888 (2025) The Influence of Skills Gap, Work-Life Balance, and Job Satisfaction on Employee Performance (PT Bank Perkreditan Rakyat Delta Artha Kencana). The Influence of Skills Gap, Work-Life Balance, and Job Satisfaction on Employee Performance (PT Bank Perkreditan Rakyat Delta Artha Kencana), 9 (2). pp. 1441-1447. ISSN 2597-8829 (Online)

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Abstract

This study aims to analyze the influence of skills gaps, work-life balance, and job satisfaction on employee
performance at PT. Bank Perkreditan Rakyat Delta Artha Kencana. This study used a quantitative approach with
an explanatory design and multiple linear regression to examine the relationships and influences of these
variables. Data were collected through questionnaires distributed to 52 bank employees, using a saturated
sampling technique. The study findings indicate that skills gaps, work-life balance, and job satisfaction
significantly influence employee performance. Specifically, improving employee skills through appropriate
training, maintaining a balance between work and personal life, and creating a supportive work environment can
improve overall performance.
Keywords : Skill gap, work-life balance, job satisfaction, employee performance, microbanking
ABSTRAK
Penelitian ini bertujuan untuk menganalisis pengaruh kesenjangan keterampilan, keseimbangan kehidupan kerja,
dan kepuasan kerja terhadap kinerja karyawan di PT. Bank Perkreditan Rakyat Delta Artha Kencana. Penelitian
ini menggunakan pendekatan kuantitatif dengan desain eksplanatori dan regresi linier berganda untuk menguji
hubungan dan pengaruh variabel-variabel tersebut. Data dikumpulkan melalui kuesioner yang disebarkan
kepada 52 karyawan bank, dengan menggunakan teknik sampling jenuh. Temuan penelitian menunjukkan bahwa
kesenjangan keterampilan, keseimbangan kehidupan kerja, dan kepuasan kerja berpengaruh signifikan terhadap
kinerja karyawan. Secara spesifik, peningkatan keterampilan karyawan melalui pelatihan yang tepat, menjaga
keseimbangan antara pekerjaan dan kehidupan pribadi, serta menciptakan lingkungan kerja yang suportif dapat
meningkatkan kinerja secara keseluruhan.
Kata Kunci: Kesenjangan keterampilan, keseimbangan kehidupan kerja, kepuasan kerja, kinerja karyawan,
perbankan mikro

Item Type:	Journal Article
Keywords:	Keywords : Skill gap, work-life balance, job satisfaction, employee performance, microbanking
Subjects:	15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150305 Human Resources Management
Divisions:	Faculty of Economics > Department of Management
Depositing User:	fauzan almanshur
Date Deposited:	02 Dec 2025 10:49

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