Toxic workplace, workstress, and employee performance: Predictive model

Prasetyo, Eko Agus, Maghfirah, Ayya, Ridho, Ali ORCID: https://orcid.org/0000-0002-6818-0998, Nuqul, Fathul Lubabin ORCID: https://orcid.org/0000-0002-3789-9940, Muallifah, Muallifah ORCID: https://orcid.org/0000-0002-6431-5613 and Rahayu, Iin Tri ORCID: https://orcid.org/0000-0001-6763-636X (2025) Toxic workplace, workstress, and employee performance: Predictive model. Journal of Indonesian Psychological Science, 5 (1). pp. 44-58. ISSN 2828-4577

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Abstract

A poor work environment and excessive work stress can significantly hinder employee performance and productivity. This study aims to examine and predict employee performance based on the influence of a toxic workplace and work-related stress at the Central Java DIY Contact Center. The research utilized a convenience sampling method to select 150 participants as respondents. To analyze the data, multiple linear regression was applied. The analysis revealed that both a toxic work environment and work stress had a negative and statistically significant impact on employee performance. Findings from this study indicate that the presence of toxic workplace behaviors and high levels of stress can deteriorate employee motivation, reduce focus, and ultimately lower overall productivity. Conversely, a supportive and comfortable work environment, free from unnecessary psychological pressure, tends to foster greater enthusiasm, efficiency, and higher performance outcomes among employees. This research is expected to contribute positively to the management practices at the Central Java DIY Contact Center by providing empirical evidence of how workplace conditions affect performance. The results may serve as a reference for the company in formulating strategies to create a healthier work culture, reduce stress factors, and enhance employee well-being. Through these improvements, the organization can increase productivity, retain valuable talent, and maintain a sustainable and competitive workforce.

Item Type:	Journal Article
Keywords:	toxic workplace; work stress; employee; performance; predictive model; workplace environment
Subjects:	17 PSYCHOLOGY AND COGNITIVE SCIENCES > 1701 Psychology > 170107 Industrial and Organisational Psychology 17 PSYCHOLOGY AND COGNITIVE SCIENCES > 1701 Psychology > 170113 Social and Community Psychology
Divisions:	Faculty of Psychology > Graduate School of Master of Psychology
Depositing User:	iin tri rahayu
Date Deposited:	28 Sep 2026 09:02

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