Student satisfaction on academic services and its strategic implication

Abidin, Munirul (2020) Student satisfaction on academic services and its strategic implication. International Journal of Innovation, Creativity and Change. ISSN 2201-1323 (In Press)

[img] Text
Student Satisfaction on Academic %u200EServices and It%u2019s Strategic Implication-ijicc-merged.pdf - Submitted Version
Restricted to Repository staff only

Download (547kB) | Request a copy


This study aims to determine student satisfaction with higher education services that contain four elements; academic services, campus conditions, academic advisors, and teaching activities in higher education. The survey conducted with a quantitative descriptive approach. Data collected through a survey of 264 students. The results showed that students satisfied with the academic services provided by researched institutions. However, specific points show less encouraging data, so it becomes essential to discuss. This research implies essential strategies that need to be carried out by higher education to increase student satisfaction with academic services provided.

Item Type: Journal Article
Keywords: student satisfaction; academic services; strategic implication; higher education
Subjects: 13 EDUCATION > 1303 Specialist Studies In Education > 130303 Education Assessment and Evaluation
Divisions: Faculty of Tarbiyah and Teaching Training > Department of Islamic Education Management
Depositing User: munirul abidin
Date Deposited: 14 Jul 2020 15:18


Downloads per month over past year

Origin of downloads

Actions (login required)

View Item View Item