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Firmansyah, Fani and Purnamasari, Puji Endah ORCID: https://orcid.org/0000-0002-3727-6639 (2023) Meningkatkan customer satisfaction pasca Covid-19 melalui omnichannel strategy dan positive affect experience (studi pada perusahaan automotive PT Asco Daihatsu Jawa Timur). Research Report. UIN Maulana Malik Ibrahim Malang, Malang.

Fani Firmansyah dan Puji Endah Purnamasari (2023) Omnichannel strategy in increasing customer satisfaction post Covid-19 In automotive industry (sertifikat hak cipta). 000546155.

Saputra, Rifqi Dzakwan and Firmansyah, Fani (2023) The effect of promotion and product quality on member decisions using mudharabah products with interest as intervening variables. Jurnal Ilmiah MEA (Manajemen, Ekonomi, & Akuntansi), 7 (2). pp. 1783-1798. ISSN 2621-5306

Shalsabilah, Nora and Firmansyah, Fani (2023) The influence of content marketing and product knowledge on generation Z purchase intention in using Bank Syariah Indonesia services. Jurnal Ecogen, 6 (3). pp. 317-328. ISSN 2654-8429

Wilidia, Vera and Firmansyah, Fani (2023) Pengaruh keragaman produk, harga, dan promosi terhadap keputusan pembelian pada pengguna “TikTok Shop”. Cakrawala Management Business Journal, 6 (1). pp. 1-14. ISSN 26230887

Yuliyanti, Indah and Firmansyah, Fani (2023) Kepuasan nasabah sebagai variabel intervening pada pengaruh customer relationship management terhadap loyalitas nasabah. Jurnal Ecogen, 6 (3). pp. 305-316. ISSN 2654-8429