The switching behavior determinants of sharia banking: roles of gender and education

Siswanto, Siswanto and Asnawi, Nur and Safitri, Rini (2020) The switching behavior determinants of sharia banking: roles of gender and education. Palarch’s Journal of Archaralogy of Egypt/Egyptogy, 17 (3). pp. 34-49. ISSN 1567-214X

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Abstract

This study aims to analyze the determinants of switching behavior of Sharia banking. The primary data of study was derived from questionnaires. Using a random sampling technique,the study employed a sample of 205 respondents. Data were analyzed using descriptive statistics, analysis of comparative and partial least square (PLS). The findings indicate that determinants of switching behavior are Sharia compliance, internet banking, and employee friendliness. Furthermore, it suggests that there are significant differences in switching behavior of sharia banking customers based on gender and education. The variable of Sharia compliance affects the switching behavior directly, and intention to switch serves as a full mediation variable. This research has managerial implications on the improvement of the Sharia banking comprehension to the higher level of education through rational approach.

Item Type: Journal Article
Keywords: intention to switch; sharia compliance; switching behavior; sharia banking
Subjects: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150305 Human Resources Management
15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150311 Organisational Behaviour
15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1504 Commercial Services > 150402 Hospitality Management
Divisions: Faculty of Economics > Department of Islamic Banking
Depositing User: Siswanto Siswanto
Date Deposited: 26 Oct 2020 11:15

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