Does trust matter? Examining the impact of socialisation, knowledge, and religiosity on employee performance in banking sector

Hasibuan, Lempang, Supriyanto, Achmad Sani ORCID: https://orcid.org/0000-0003-1519-3258, Ekowati, Vivin Maharani ORCID: https://orcid.org/0000-0001-6013-0630, Maksum, Ikhsan ORCID: https://orcid.org/0000-0002-5739-5803, Khan, Ryan Basith Fasih ORCID: https://orcid.org/0000-0001-7840-0010, Fahreza Sani, Ahmad Firza and Ahamed, Forbis (2025) Does trust matter? Examining the impact of socialisation, knowledge, and religiosity on employee performance in banking sector. BISMA (Bisnis dan Manajemen), 18 (1). pp. 66-85. ISSN 2549-7790

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Abstract

Knowledge is a critical factor in improving performance and achieving competitive
advantage. The purpose of this study is to determine the mediating role of trust in the
relationship of socialisation, knowledge, and religiosity toward employee
performance in banking sector. This research is quantitative with an explanatory
approach. This study surveyed 200 employees of a sharia bank in Indonesia and
collected 112 respondents return the questioner. The data analysed using Partial Least
Squares Structural Equation Modelling (SEM-PLS). This study confirms that
socialisation and knowledge do not affect employee performance directly. Religiosity
affects employee performance. Trust mediates the effect of socialisation, knowledge,
and religiosity on employee performance. The study provides new evidence on trust
in Islamic banking sector related to socialisation, knowledge, religiosity and employee performance. Managers in Islamic banks should strengthen internal socialisation and knowledge-sharing programs that are grounded in religious values to foster greater trust among employees. By prioritising trust-building, managers can
enhance employee commitment and overall performance, creating a more cohesive and value-driven organisational culture.

Item Type:	Journal Article
Keywords:	employee performance; knowledge; religiosity; socialisation; trust
Subjects:	15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1502 Banking, Finance and Investment > 150299 Banking, Finance and Investment not elsewhere classified 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence) 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150305 Human Resources Management 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150310 Organisation and Management Theory 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150311 Organisational Behaviour 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150312 Organisational Planning and Management 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management
Divisions:	Faculty of Economics > Department of Management
Depositing User:	Vivin Maharani Ekowati
Date Deposited:	15 Jan 2026 14:41

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