The effect of work pressure and work stress on employees’ turnover intention: The moderating role of perceived organizational support in Islamic banking

Izzah, Nisful Lailatul and Maksum, Ikhsan (2026) The effect of work pressure and work stress on employees’ turnover intention: The moderating role of perceived organizational support in Islamic banking. Jurnal Ecogen, 9 (1). pp. 55-69. ISSN 2654-8429

Preview

Text 29410.pdf - Published Version Available under License Creative Commons Attribution. Download (729kB) | Preview

Abstract

This study examines the effects of work pressure and job stress on turnover intention, as well as the moderating role of Perceived Organizational Support (POS) among employees of an Islamic banking institution in Malang. Using a quantitative explanatory design, data were collected from 130 employees through a census sampling method and analyzed using PLS-SEM with SmartPLS 4. The results show that work pressure does not significantly affect turnover intention (t = 0.477; p = 0.634), while job stress has a positive and significant effect (t = 4.675; p < 0.001). POS significantly moderates the relationships between work pressure and turnover intention (t = 2.768; p = 0.006) and between job stress and turnover intention (t = 3.722; p < 0.001) by weakening their effects. The model explains 86.7% of the variance in turnover intention (R² = 0.867). These findings support the JD-R model and Social Exchange Theory by emphasizing the buffering role of organizational support and highlight the importance of strengthening organizational support to reduce employees’ turnover intention.

Item Type:	Journal Article
Keywords:	work pressure; job stress; turnover intention; perceived organizational support
Subjects:	15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150305 Human Resources Management 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150310 Organisation and Management Theory 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150311 Organisational Behaviour 17 PSYCHOLOGY AND COGNITIVE SCIENCES > 1701 Psychology > 170107 Industrial and Organisational Psychology 17 PSYCHOLOGY AND COGNITIVE SCIENCES > 1701 Psychology
Divisions:	Faculty of Economics > Department of Management
Depositing User:	Ikhsan Maksum
Date Deposited:	29 Oct 2026 15:27

Downloads

Origin of downloads

Actions (login required)

View Item