The effort of improving the quality of employee’s performance (studi on sosgul Malang)

Utomo, Pipin Setyo and Mukaffi, Zaim (2020) The effort of improving the quality of employee’s performance (studi on sosgul Malang). At-Tahdzib: Jurnal Studi Islam dan Muamalah, 8 (2). pp. 114-130. ISSN 2089-7723

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Abstract

This study aims to determine the effort of improving the quality of employee’s performance at CV Cucurutuku Ceria Sosgul Malang. The research approach used a qualitative method where the informants in this study were the employees of the sales counter, Coordinators and HR of CV Cucurutuku Ceria Sosgul Malang who are the planner of the improvement program and targets. The Data collection was carried out through interviews, observation, documentation and field data collection. The data analysis techniques use descriptive analysis, such as: data reduction, data presentation and conclusions. The results of this study indicate that the efforts made by CV Cucurutuku Ceria Sosgul Malang to improve the quality of employee’s performance show: 1) through training or programmatic training related to technical matters such as: how to produce, service sales transactions and financial reporting. 2) Conducting employee discipline development such as: discipline for work attendance, services, and working hours. These are contained in standard operational procedures (SOPs) written in company’s regulations.

Item Type: Journal Article
Keywords: Performance; improving the quality of employees’ performance
Subjects: 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150305 Human Resources Management
15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150310 Organisation and Management Theory
15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150311 Organisational Behaviour
15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150312 Organisational Planning and Management
15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1503 Business and Management > 150399 Business and Management not elsewhere classified
Divisions: Faculty of Economics > Department of Management
Depositing User: Zaim Mukaffi
Date Deposited: 21 May 2021 07:39

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